Shipping policy
General delivery information:
The delivery period for deliveries within Germany is 2-3 working days (Europe-wide 2-5 working days). The start of the delivery period depends on the selected payment method according to points 1 and 2.
You can choose to pay by PayPal, Klarna, Google Pay, Apple Pay, bank transfer or credit card.
1. when paying by bank transfer (advance payment), the delivery period begins after receipt of payment in our account.
2. when paying by PayPal, credit card and Klarna, the delivery period begins one day after the payment order has been made.
If the start or end of the delivery period falls on a Saturday, Sunday or a public holiday, the start or end of the delivery period shall be postponed to the following working day.
Delivery is only made in Germany and subject to the following restrictions and delivery methods. The delivery is subject to the reservation of proper self-delivery.
The respective shipping costs and delivery times to other member states of the European Union and non-EU countries are as follows:
Shipping costs within Germany: Free shipping from 20 EUR minimum order value. The shipping costs for orders under 20 EUR are 6.50 EUR (insured with DPD).
Shipping costs outside Germany (Europe, United States, Canada): The prices depend on shipping zones and weight and are calculated individually in the checkout. Shipping via DPD or DHL parcel (insured).
Online orders outside the EU are currently only possible in isolated cases. If you are unable to select your country in the checkout, please contact us by e-mail.
Shipping to the USA and Canada currently up to max. 10 kg (22 lb) parcel weight
Returns
Please read through our cancellation policy and follow the steps therein if you wish to return an order to us. The costs for the return shipment (EUR 4.40 within Germany) are borne by the buyer. For returns from abroad, shipping must be organized by the buyer. Unfortunately, we cannot provide a return label in this case.
Return address:
Eichsfelder Technik eitech GmbH
Industriestrasse 1
37308 Pfaffschwende
Germany
Important note on customs duties
When shipping to non-EU countries, your order may incur additional taxes or costs (e.g. customs duties) that are not paid by us or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.